Privacy Policy

Ionix Labs ("we", "us", or "our"), operated by GROUP KLOUBE SOLUTIONS LLC, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase from ionixlabshop.com (the "Site").

Who We Are

The data controller responsible for your personal information is GROUP KLOUBE SOLUTIONS LLC, located at 9380 SW 72nd St, Suite B 214, Miami, Florida, 33173, United States. For any privacy-related request, you can contact us at support@ionixlabshop.com.

Information We Collect

We collect information you provide directly and information collected automatically when you use our Site:

• Identity and contact data: name, email address, shipping and billing address, and phone number.
• Order and payment data: products purchased, order value, and transaction details. Payment card information is processed securely by our payment processors and is not stored by us.
• Technical and usage data: IP address, browser type, device information, pages visited, and interactions with the Site.
• Marketing preferences: your choices regarding marketing communications from us.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. You can control or disable cookies through your browser settings, although some features of the Site may not function properly without them. Where required by law, we request your consent before placing non-essential cookies.

How We Use Your Information

• To process and deliver your orders and manage returns and refunds.
• To communicate with you about your order and respond to customer service requests.
• To operate, maintain, and improve our Site and product offering.
• To send marketing communications where you have consented or where otherwise permitted by law.
• To prevent fraud and comply with our legal obligations.

Legal Basis for Processing

Where the GDPR or UK-GDPR applies, we rely on the following legal bases: the performance of a contract (to fulfill your order), your consent (for marketing and non-essential cookies), our legitimate interests (to improve and secure our Site), and compliance with legal obligations.

How We Share Your Information

We do not sell your personal information. We share it only with trusted third parties who help us operate our business, including:

• Shopify, which hosts our online store and processes order and account data on our behalf.
• Payment processors, which securely handle your payment transactions.
• Shipping carriers and fulfillment partners, to deliver your orders and provide tracking.
• Analytics and marketing providers, to help us understand and improve the customer experience.

These providers are only authorized to use your data as necessary to provide services to us and are bound by confidentiality obligations.

International Data Transfers

Because we operate internationally, your information may be transferred to and processed in countries other than your own, including the United States. Where required, we implement appropriate safeguards to protect your data during such transfers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, and tax obligations. When your data is no longer needed, we securely delete or anonymize it.

Your Rights Under the GDPR and UK-GDPR

If you are located in the European Union or the United Kingdom, you have the right to access, correct, delete, or restrict the processing of your personal data, the right to data portability, the right to object to processing, and the right to withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority.

Your Rights Under the CCPA/CPRA

If you are a resident of California, you have the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of your personal information. We do not sell your personal information. You also have the right not to be discriminated against for exercising these rights.

How to Exercise Your Rights

To exercise any of the rights described above, please contact us at support@ionixlabshop.com. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing certain requests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@ionixlabshop.com.

Last updated: July 27, 2026