Shipping policy

Shipping Policy

At Ionix Labs, we want your shopping experience to be transparent from checkout to delivery. Below you will find everything you need to know about how and when your order will arrive.

Order Processing Time

All orders are processed within 1–3 business days after your purchase is confirmed. Orders are not shipped or delivered on weekends or public holidays. During periods of high demand, processing may take slightly longer, and we will keep you informed if that is the case.

Where Our Products Ship From

Our products are shipped from our suppliers and fulfillment partners located in China. Delivery timeframes below reflect the full transit time to your region.

Estimated Delivery Times

Once your order has been processed and shipped, estimated transit times by region are as follows:

  • United States: 9–12 business days
  • United Kingdom: 9–12 business days
  • European Union (including Ireland): 9–12 business days
  • Canada: 9–12 business days
  • Oceania (including Australia and New Zealand): 11–15 business days

Please note that these are estimates. Delivery times may vary due to customs processing, local carrier delays, or other factors outside our control.

Shipping Costs

We offer two shipping options at checkout: free shipping and paid (standard) shipping. The available options and any applicable costs will be displayed clearly during checkout before you complete your purchase.

Order Tracking

A tracking number will be sent to you within 72 hours after your order has shipped. Depending on your region, orders may be handled by carriers such as USPS, FedEx, China Post, DHL, Cainiao, YunExpress, or 4PX. You can also track your package through global tracking aggregators such as 17Track.

Customs, Duties, and Taxes

Depending on your country, your order may be subject to import duties or taxes applied once the shipment reaches your destination. Any such charges are the responsibility of the customer and are not included in the product or shipping price.

Delays and Support

If your order has not arrived within the estimated timeframe, please contact us at support@ionixlabshop.com. Our team is available seven days a week, from 9 AM to 5 PM (Eastern Time), and typically responds within 24 hours.

Last updated: July 27, 2026